Politique de remboursement

Refund Policy

90-Day Comfort Guarantee

At Nuvollia, we want you to feel completely confident with your purchase.

That's why every eligible Nuvollia product is backed by our 90-Day Comfort Guarantee. If you're not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.

Return Eligibility

To qualify for a refund, your item must:

Be returned within 90 days of delivery.
Be returned in clean condition.
Include all original accessories.
Not show signs of intentional damage or misuse.

How to Start a Return

To request a return, simply email our support team at nuvollia.store@gmail.com and include:

Your order number
The reason for your return

Our team will provide you with return instructions and guide you through the process.

Please do not send products back without contacting us first.

Return Shipping

Customers are responsible for the cost of returning the product to our designated returns facility.

For your protection, we recommend using a shipping service that provides tracking, as Nuvollia cannot be responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used for your purchase.

Please allow 3–7 business days for your financial institution to process and post the refund after it has been issued.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photos of the issue so we can resolve it as quickly as possible. If the issue is confirmed, we will provide a replacement or a full refund at no additional cost.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed for shipment. Once an order has been shipped, it can no longer be cancelled but may be returned under this Refund Policy.

Exchanges

If you wish to exchange your product for another size or eligible item, please contact our support team. Exchange requests are handled on a case-by-case basis depending on product availability.